The tool that outlived its builder
- Who
- A reentry services nonprofit in Ohio, supporting people after incarceration. $2.1M budget, 19 staff. Hosted two Claude Corps fellows in the first cohort.
- What they had
- In October 2027 the fellows left behind a case-manager triage tool that staff used every day, a written sustainability plan, and nobody who could read the code. In February 2028 the vendor changed its pricing and the tool's monthly bill tripled.
- What the steward did
- One of the fellows who built the tool joined TechStewards that October and became the organization's steward, two days a month. She documented the tool, added tests, and in March 2028 moved it to a second provider in nine working days. The organization kept the tool, the data and the workflow. The move was covered by dues.
- What changed
- The tool is in its third year. A different steward covers it now, which is the point: the organization no longer depends on one person. Their executive director sits on the cooperative's board.
The Claude Corps host FAQ asks for a sustainability plan. This is what one looks like when someone is paid to carry it out.